Sunday Musings ~ Customer Service
I was reminded of how much I adore ModCloth the other day. They have excellent customer service! I received my package (after paying another $15 for customs. Bah!) and while my Feline Casual Top was perfect (photos coming soon), my Hare You Go Container was in pieces. Boo-urns!
As soon as I opened it, I got onto ModCloth.com to chat with someone at Customer Care. Heather was a dear. She sent me another container via UPS, instead of USPS so it will arrive faster and hopefully in one piece. She also said they would reimburse me if I had to pay customs again (I doubt I will), and is sending me a coupon code. I am super satisfied with that. Thanks Heather and thanks ModCloth!